Thank you very much for taking the time to share your thoughtful feedback. We are truly delighted to hear that you are satisfied with your new food trailer and that it has met your expectations in both quality and functionality. Your recognition means a lot to our entire team. At Belyoo, we are committed not only to delivering high-quality mobile food trailers, but also to providing our customers with a smooth, responsive, and professional buying experience from start to finish. It’s wonderful to know that this effort was reflected in your experience. Should you need any support in the future—whether it’s technical assistance, customization ideas, or spare parts—please don’t hesitate to contact us. We are always here to help and proud to be part of your business journey. Wishing you continued success and growth with your new trailer! Warm regards, Henan Belyoo Machinery Co., Ltd.

We’re sorry to hear about your experience. However, we would like to clarify the following: Customized Build: Your trailer was built strictly according to your confirmed design. Pre-Shipment Confirmation: A full inspection video was provided, showing the floor, windows, and interior details. Shipment was arranged only after your approval. Secure Packing: We shared photos of all packing steps. The floor was protected with 4cm foam and wooden boards, and all equipment was securely fixed. Delivery Support: After the first failed delivery, we immediately contacted the freight agent to send the correct truck. Instead of providing information for us to assist, you requested a direct refund. We always offer after-sales support and are committed to solving issues constructively. We stand by our product quality and welcome interested buyers to contact us for verified U.S. customer feedback.